Hotel Platinum Sarajevo is committed to protecting the privacy and security of the personal data of its guests, business partners, and website visitors. Personal data is processed in accordance with the applicable laws and regulations of Bosnia and Herzegovina, including the Law on the Protection of Personal Data of Bosnia and Herzegovina and relevant secondary legislation.
Who is responsible for processing your data?
Hotel Platinum Sarajevo acts as the data controller for personal data collected through its website, reservation systems, email communication, telephone enquiries, and other business activities.
What data do we collect?
We may collect the following categories of personal data:
- Full name
- Contact details (email address, telephone number)
- Information required for reservations and stays
- Payment information, in accordance with applicable legal and security standards
- IP address and technical data relating to website usage
- Other information you voluntarily provide to us
Purpose of data processing
We process personal data for the following purposes:
- Managing reservations and providing hotel services
- Communicating with guests
- Responding to enquiries and requests
- Complying with legal obligations
- Protecting the safety and security of guests, property, and business operations
- Improving the quality of our services and the guest experience
Legal basis for processing
Personal data is processed on the basis of:
- The data subject’s consent
- The performance of a contract or reservation
- Compliance with legal obligations
- The hotel’s legitimate interests, where permitted by law
Data retention and security
Hotel Platinum Sarajevo applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or unauthorised disclosure. Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected or for as long as required under applicable laws and regulations.
Sharing of personal data
Personal data may be made available to authorised service providers, competent authorities, or other parties where necessary to comply with legal obligations or to provide contracted services. Personal data will not be sold or disclosed to unauthorised third parties.
Rights of data subjects
In accordance with applicable laws and regulations, you have the right to:
- Request access to your personal data
- Request the correction of inaccurate personal data
- Request the deletion of personal data where the legal requirements are met
- Request restriction of the processing of your personal data
- Object to the processing of your personal data
- Withdraw previously given consent
To exercise your rights, you may contact us using the official contact details published on our website.
Cookies
Our website may use cookies and similar technologies to ensure website functionality, perform analytics, and improve the user experience. Users can manage their cookie preferences through their web browser settings.
Supervisory authority
If you believe that your personal data has been processed in breach of applicable laws and regulations, you have the right to lodge a complaint with the competent supervisory authority:
Agency for Personal Data Protection in Bosnia and Herzegovina.
Changes to this policy
Hotel Platinum Sarajevo reserves the right to amend this policy in order to reflect changes in legislation, technological improvements, or changes to business processes. Any updates will be published on this website.